Bu sahifa hozircha faqat ingliz tilida. O'zbekcha matn huquqiy tekshiruvdan so'ng chiqadi.

Support

Help for the Across Uzbekistan iPhone app, in the words the app shows. Updated 20 October 2026.

What the app has today

City guides with walks and stories, a translator, emergency numbers and a chat with our team. Live questions to the guide and speaking to the app currently work only for a few pilot accounts. Hotel bookings and payments are not available.

Signing in

You do not need an account to look around. The chat with our team needs one.

Open the Friend tab and tap Sign in.
Enter your email and tap Send code.
Enter the 6-digit code from the email and tap Sign in. The code works for 10 minutes.

No email? Check the spam folder, then tap Send a new code. You can ask for up to five codes an hour; after that the app says Too many attempts. Try again in an hour. To sign in with a different address, tap Use another email.

Location

If a walk shows Tell me the story when I get there, it starts each stop's story when you reach it. It works while the app is open on that screen. If the app says No access to your location, open the iPhone Settings app, find Across Uzbekistan in the list of apps, tap Location and choose While Using the App. Turn on Precise Location as well, otherwise the phone cannot tell which stop you are at. If the app says Location is off on this phone, turn on Location Services in Settings, under Privacy & Security. You can always mark the stops yourself instead.

Microphone

Speaking to the app works only for pilot accounts. If the app says Allow the microphone in Settings to speak, open the iPhone Settings app, find Across Uzbekistan and turn on Microphone. To stop a conversation with the guide, tap Turn off.

Sound and voice

Stories play even when the silent switch is on; use the volume buttons, and check whether the sound is going to headphones or a Bluetooth speaker. To pick a voice, open Assistant voice on the Trip tab or on a walk, tap Listen to try one and choose it. One voice reads the guide, the stories and the translator. Choosing a voice needs internet; until then the phone's own voice reads.

Without internet

Tap Download for offline on the Trip tab or on a walk. Without internet the app still has the stops, the stories and listening in the phone's voice. The live guide, questions to the guide, translation, the chat and choosing a voice need internet.

Signing out and deleting your account

Open the Trip tab and scroll to the bottom. You see your email and Sign out.
To delete the account, tap Delete account, then Delete for good.

This deletes your email, name, chat and sign-ins on all phones and cannot be undone. What stays is described in Privacy. Signing out or deleting the account does not remove saved guides and walk progress from the phone; to remove them, delete the app.

Contacting us

Email us at [email protected], also if you cannot sign in. In the app you can write to us in the Friend tab after signing in; a person from our team answers there. In an emergency call 112.

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